New Smile Dental Group
According to our open methodology, this clinic scored 62.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #7 of 14 ranked clinics · Last checked: 25 August 2026
62.2/100
Positions by Rating Profile
- Overall Transparency & Trust#762.2/100
- Best for Expats#660.8/100
- Best for Dental Implants#561/100
- Best for Emergency Dental Care#369.3/100
- Best Price Transparency#1041.6/100
- Best English-speaking Clinics#764/100
- Best for Families / Children#468.9/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified FAQ confirms 'full IV sedation with an anesthesiologist' but does not specify patient is asleep/unconscious
Summary
New Smile Dental Group is a dental clinic in San Francisco, San José, focused on implants, All-on-4/6/8 and full-mouth restoration, with a multi-specialist team led by founder Dr. Mario Bonilla and on-site lab and 3D CBCT imaging. It markets to international patients; some third-party reviews report treatment complications.
Strengths
- Information Transparency: 20 of 20 points.
- Medical Infrastructure: 15 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
11.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [new-smile-dental-group-refresh] | 3/6 |
| ◐ | Google review volume [new-smile-dental-group-refresh] | 1/3 |
| ✓ | Review recency Newest Google review is dated 2026-08-14 (listing read 2026-09-26). [new-smile-dental-group-gbp-2026-09-26] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 6 of the 10 reviews read carry an owner reply, 1 of them to reviews from the last 12 months; the latest reply is dated 2026-08-14 (to a review of 2026-08-14). [new-smile-dental-group-deepen-2] [new-smile-dental-group-gbp-2026-09-26] | 2/2 |
| ✗ | No recurring complaints [s1] | 0/2 |
| ✓ | No suspicious review patterns No burst and no templated texts: the 10 reviews read (dated 2015-05-13 to 2026-08-14) fall on 9 different days, at most 2 five-star reviews fall within any 3 days, and no two open with the same wording. [new-smile-dental-group-deepen-2] | 2/2 |
| ? | Active Facebook presence Not established: no Facebook page is linked from the clinic's own channels, and the pages named New Smile Dental Group belong to practices in the United States (checked 2026-10-02). | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms Reviewed on WhatClinic (4.7 from 1 review, 2017) and on Trustpilot (TrustScore 2.8 from 3 reviews, the newest from 2022). [new-smile-dental-group-platforms] [new-smile-dental-group-platforms-2] | 0.5/0.5 |
Medical Infrastructure
15 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
6.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
3 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist San Jose", "English speaking dentist San Jose", "dental implants San Jose", "emergency dentist San Jose", "San Jose dental clinic for expats".
| ? | Mentioned for: best dentist San Jose | 0/1 |
| ? | Mentioned for: English speaking dentist San Jose | 0/1 |
| ? | Mentioned for: dental implants San Jose | 0/1 |
| ? | Mentioned for: emergency dentist San Jose | 0/1 |
| ? | Mentioned for: San Jose dental clinic for expats | 0/1 |
| ✓ | Structured data on website JSON-LD on the homepage declares Organization and MedicalClinic. [new-smile-dental-group-deepen] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr. Mario Bonilla [s1] [new-smile-dental-group-doclic] [new-smile-dental-group-ccdcr-1654099] | Implants, root canals, All-on-4/6/8 (founder) | 1654099 | Membership code in the public register of the Colegio de Cirujanos Dentistas de Costa Rica, membership of which is compulsory to practise dentistry; listed as active (checked 30 September 2026). |
| Dr. Silvia Odio [s1] [new-smile-dental-group-doclic] [new-smile-dental-group-ccdcr-235403] | Periodontics, gum surgery, implants | 235403 | Membership code in the public register of the Colegio de Cirujanos Dentistas de Costa Rica, membership of which is compulsory to practise dentistry; listed as active (checked 30 September 2026). |
| Dr. Dashiel Carr [s1] [new-smile-dental-group-doclic] [new-smile-dental-group-ccdcr-310206] | Implantology, oral surgery, extractions | 310206 | Membership code in the public register of the Colegio de Cirujanos Dentistas de Costa Rica, membership of which is compulsory to practise dentistry; listed as active (checked 30 September 2026). |
| Dr. Mariela Bertheau [s1] [new-smile-dental-group-doclic] [new-smile-dental-group-ccdcr-410110] | Endodontics | 410110 | Membership code in the public register of the Colegio de Cirujanos Dentistas de Costa Rica, membership of which is compulsory to practise dentistry; listed as active (checked 30 September 2026). |
| Dr. Allan Vargas [s1] [new-smile-dental-group-doclic] [new-smile-dental-group-ccdcr-349007] | Oral and maxillofacial surgery | 349007 | Membership code in the public register of the Colegio de Cirujanos Dentistas de Costa Rica, membership of which is compulsory to practise dentistry; listed as active (checked 30 September 2026). |
| Dr. Raquel Ulloa [s1] [new-smile-dental-group-doclic] [new-smile-dental-group-ccdcr-372408] | Cosmetic dentistry, oral surgery | 372408 | Membership code in the public register of the Colegio de Cirujanos Dentistas de Costa Rica, membership of which is compulsory to practise dentistry; listed as active (checked 30 September 2026). |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Communication & Service: Response speed
- AI & Search Visibility: Mentioned for: best dentist San Jose
- AI & Search Visibility: Mentioned for: English speaking dentist San Jose
- AI & Search Visibility: Mentioned for: dental implants San Jose
- AI & Search Visibility: Mentioned for: emergency dentist San Jose
- AI & Search Visibility: Mentioned for: San Jose dental clinic for expats
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.newsmilecostarica.com/ |
|---|---|
| Phone | +506 4010-3333 |
| Google Maps | Map listing |
| Address | 38, Av. 2, San Francisco, San José 10103, Costa Rica |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.newsmilecostarica.com/ | website, services, implants, international focus | 2026-07-14 |
| s2 | https://www.medicaltourismco.com/clinic/costa-rica/san-jose/new-smi… | address, phone, dentist roster with specializations, CBCT imaging, Google rating 4.3 (30 reviews) | 2026-07-14 |
| s3 | https://www.trustpilot.com/review/www.newsmilecostarica.com | third-party reviews including complaints about complications | 2026-07-14 |
| new-smile-dental-group-refresh | https://www.google.com/maps/place/New+Smile+Dental+Group+-+Costa+Ri… | most recent visible reviews posted about 2 years before 2026-08-25 | 2026-08-25 |
| new-smile-dental-group-doclic | https://www.colegiodentistas.org/listado-odontologos/ | searched: ALLAN VARGAS — CCDCR registry shows ALLAN VARGAS GONZALEZ, código 349007, especialidad CIRUGIA ORAL-MAXILOFACIAL, Estado Activo — exact specialty match to clinic's 'Oral and maxillofacial surgery'. | 2026-08-26 |
| new-smile-dental-group-gbp-2026-09-26 | https://www.google.com/maps?cid=11632221187189027500&hl=en | Google listing read on 2026-09-26: rating 4.4 from 35 reviews; star histogram 1★ 5 / 2★ 0 / 3★ 0 / 4★ 2 / 5★ 28; newest review dated 2026-08-14; 4 of the 5 newest reviews carry an owner reply, latest dated 2026-08-14. | 2026-09-26 |
| new-smile-dental-group-ccdcr-1654099 | https://www.colegiodentistas.org/listado-odontologos/?data_search=1… | Public register of the Colegio de Cirujanos Dentistas de Costa Rica (Listado de Odontólogos), search by código 1654099: one record — MARIO BONILLA ROBERT, no specialty listed, status Activo (active). | 2026-09-30 |
| new-smile-dental-group-ccdcr-235403 | https://www.colegiodentistas.org/listado-odontologos/?data_search=2… | Public register of the Colegio de Cirujanos Dentistas de Costa Rica (Listado de Odontólogos), search by código 235403: one record — SILVIA ODIO TOLEDO, specialty PERIODONCIA, status Activo (active). | 2026-09-30 |
| new-smile-dental-group-ccdcr-310206 | https://www.colegiodentistas.org/listado-odontologos/?data_search=3… | Public register of the Colegio de Cirujanos Dentistas de Costa Rica (Listado de Odontólogos), search by código 310206: one record — DASHIEL CARR HODSON, specialty IMPLANTOLOGIA ORAL, status Activo (active). | 2026-09-30 |
| new-smile-dental-group-ccdcr-410110 | https://www.colegiodentistas.org/listado-odontologos/?data_search=4… | Public register of the Colegio de Cirujanos Dentistas de Costa Rica (Listado de Odontólogos), search by código 410110: one record — MARIELA BERTHEAU OMODEO, specialty ENDODONCIA, status Activo (active). | 2026-09-30 |
| new-smile-dental-group-ccdcr-349007 | https://www.colegiodentistas.org/listado-odontologos/?data_search=3… | Public register of the Colegio de Cirujanos Dentistas de Costa Rica (Listado de Odontólogos), search by código 349007: one record — ALLAN VARGAS GONZALEZ, specialty CIRUGIA ORAL-MAXILOFACIAL, status Activo (active). | 2026-09-30 |
| new-smile-dental-group-ccdcr-372408 | https://www.colegiodentistas.org/listado-odontologos/?data_search=3… | Public register of the Colegio de Cirujanos Dentistas de Costa Rica (Listado de Odontólogos), search by código 372408: one record — DAYANNA RAQUEL ULLOA VENEGAS, no specialty listed, status Activo (active). | 2026-09-30 |
| new-smile-dental-group-platforms | https://www.whatclinic.com/dentists/costa-rica/san-jose/new-smile-d… | WhatClinic: clinic profile "New Smile Dental Group", Avenue 2 between Calles 36 and 38, San José, staff including Dr Mario Bonilla, Dr Dashiel Carr and Dr Allan Vargas: rating 4.7 from 1 verified review, dated 2017-03-20 (checked 2026-10-01) | 2026-10-01 |
| new-smile-dental-group-platforms-2 | https://www.trustpilot.com/review/newsmilecostarica.com | Trustpilot: company page "New Smile Dental Group Costa Rica" for newsmilecostarica.com, the clinic's own domain: TrustScore 2.8 from 3 reviews dated 2020-04-28, 2021-09-29 and 2022-08-25 (checked 2026-10-01) | 2026-10-01 |
| new-smile-dental-group-deepen | https://newsmilecostarica.com/ | Homepage HTML read on 2026-10-02: JSON-LD declares the types Organization and MedicalClinic, alongside WebSite and WebPage. | 2026-10-02 |
| new-smile-dental-group-deepen-2 | https://www.google.com/maps?cid=11632221187189027500&hl=en | Google listing "New Smile Dental Group - Costa Rica" (Dentist; WWM3+VM, Av. 2 38, San José, San Francisco, 10103, Costa Rica), read 2026-10-02 in 2 review orders (lowest-rated first, newest first): 4.4 from 35 reviews (1★ 5 / 2★ 0 / 3★ 0 / 4★ 2 / 5★ 28); 10 distinct reviews read, dated 2015-05-13 to 2026-08-14, 6 with an owner reply. | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Read the clinic's Google listing on 2026-10-02 in 2 review orders (10 distinct reviews, dated 2015-05-13 to 2026-08-14; 4.4 from 35): suspicious review patterns false. |
| 2026-10-02 | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-08-14); owner replies to reviews confirmed on the Google listing (owner reply dated 2026-08-14). |
| 2026-08-26 | License verification 2026-08-26 against CCDCR (no Costa Rica clinic/establishment register exists; clinic-level licensing not searched): all 6 named doctors matched active CCDCR records, most confirmed by matching registered specialty. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged, not permanently closed; site and Maps both now show phone +506 4010-3333 vs stored +1 800-661-2126 (recorded as correction); Google rating changed 4.3->4.4, review count changed 30->35; captured Maps URL, geo coordinates, and review recency (older). |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.